Delivery Information

DELIVERY TIME:

1. After the order has been placed, our Customer Sales Representative (CSR) will call for confirmation and then the order shall be processed.

2. Delivery is done within 2-5 days nationwide. You can also self-pickup your order from our office.

3. You can inquire about the status of your order by calling 01616-500136.

4. You are requested to be available on the provided contact number for a timely delivery.

DELIVERY CHARGES:

5. Inside Dhaka Start from 60 TK 

6. Outside Dhaka Start from 120 TK

CANCELLATION POLICY:

1. For cancellation of Prepaid orders, please contact us within 24 hours after order placement.

2. For cancellation of Cash on delivery orders, please notify our team during call confirmation or automated confirmation system via SMS or web.

3. Once the Order is “in process”, it will take 5-7 working days for a refund depending on the bank and payment processor used on the order.

TRACK YOUR ORDER

1. Once your order is dispatched you will receive an email/SMS with your tracking number.

2. You can track your order on the respective courier website mentioned in your email or mobile number.

3. If you don’t get any tracking updates, please write to us at support@keyan.com.bd

4. Keyan.com.bd cannot be held liable for late delivery/collection by third-party courier companies. 

WANT TO AMEND YOUR ORDER?

You can revise/cancel/reschedule your order by calling our Customer Services team on  01616-500136. Or email us at support@keyan.com.bd before an order is shipped. If the order hasn’t already been shipped, 

We’ll be happy to assist you.